Job Description:

This is an entry-level support position with the Yuma Educational Technology Consortium (YETC). This position works closely with IT Help Desk II and YETC Leadership to perform incident management - from detection and recording to closure, including: problem analysis, determining resolutions, documenting work completed, and problem escalation. Further, this position provides hardware and software support for, but not limited to: account maintenance, application troubleshooting, basic application training, computer systems, peripheral devices, printers, tablets, personal handheld devices, educational technology devices, projectors, and telephony systems.

Performance Responsibilities:

1. Support personnel uses of technology.
2. Collaborate with personnel to assess technology needs.
3. Provide technical assistance over the phone.
4. Log, coordinate and track requests for assistance related to systems and services.
5. Assist with projects as required.
6. Keep apprised of emerging technologies.
7. Attend scheduled meetings as required.
8. Interact professionally with fellow employees, customers, and vendors.
9. Adhere to Governing Board Policies.
10. Other duties as assigned.

Desired Experience

• 1 year of experience providing personnel-based technical support.
• 1 year of experience providing technical support by phone.

Desired Knowledge

• Basic understanding of IP based networks.
• Knowledge of district policies affecting technology use.

Desired Abilities

• Operate computer systems with a high degree of capability.
• Excellent communication and customer service skills.
• Follow or carry out complex written and oral instructions.
• Ability to think critically and troubleshoot to resolve problems.
• Handle high volume workloads and stressful situations.

Physical Demands

• Must be able to lift 50 pounds, often repetitively.
• Standing/Walking 15%, Sitting/Bending/Other 85%